Monday, September 22, 2008

IM Productivity

Analysis of these data indicates that IM use has no influence on overall levels of work communication. However, people who utilize IM at work report being interrupted less frequently than non-users, and they engage in more frequent computer-mediated communication than non-users, including both work-related and personal communication.


R. Kelly Garrett
School of Communication
Ohio State University

James N. Danziger
School of Social Sciences
University of California, Irvine

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